about the company
Our client is a global leader in technology, renowned for providing innovative solutions that impact millions of users worldwide. With a focus on delivering exceptional customer experiences, the company is at the forefront of developing cutting-edge products and services in a highly dynamic environment. This role offers an exciting opportunity to contribute to their technology operations within a fast-paced, globally distributed team.
about the job
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We are seeking a talented and motivated DevOps Engineer to join a team responsible for designing, delivering, and maintaining Customer Experience (CX) solutions. In this role, you will work on the management and operations of a global IVR system, ensuring the smooth deployment and performance of applications across AWS and on-premises environments. You will play an important role in monitoring the stability and performance of the IVR system across all regions, including AMR, EMEIA, and JAPAC. Your responsibilities will also include responding to system needs in a timely manner, with occasional evening and weekend work depending on business requirements.
about the Manager/Team
You will be part of a cross-functional, global team focused on providing high-quality customer experience solutions. The team works closely with various stakeholders, both internal and external, and fosters a collaborative and inclusive work environment. The team is committed to operational excellence, and you will have the opportunity to work with cutting-edge technologies while solving complex technical challenges in real time.
skills and experience required
The ideal candidate will have the following skills and experience:
- Strong familiarity with AWS services such as S3, EC2, Git, Auto Scaling, CloudFormation, and CloudWatch
- Proficiency in Unix-based operating systems (MacOS and Linux)
- Knowledge of MySQL commands and syntax
- A good understanding of basic networking tools and commands (nslookup, ping, netcat, traceroute, tcpdump, etc.)
- Ability to configure parameters for AWS Lambdas and troubleshoot related issues
- Experience with promoting IVR code in Amazon Connect
- Strong team coordination and collaboration skills
- Excellent communication skills and the ability to interact with clients and external partners effectively
desired experience
- Familiarity with Apache Tomcat and Apache HTTP Server
- Experience with Cisco Splunk querying
- Familiarity with Genesys Configuration Manager
- Basic understanding of Session Initiation Protocol (SIP)
This is an exciting opportunity to be part of a dynamic team working on cutting-edge solutions in a high-visibility global environment. If you have a passion for DevOps and customer experience solutions, we would love to hear from you!
To apply online please use the 'apply' function, (EA: 94C3609 / R1440037)
