regional credit control manager (insurance).

• Overseeing and managing the end-to-end credit control processes, including collections, premium adjustments, and dispute resolution for the region.
• Lead and manage a team of credit control professionals, providing guidance, support, and performance management.
• Collaborate with Accounts Receivables, Brokers, Underwriters, Client Services, and Operations teams to ensure smooth credit control operations and timely resolution of disputes.
• Monitor and report on key credit control metrics, ensuring adherence to credit policies and procedures.
• Implement improvements to existing credit control processes and develop best practices for efficient operations.
• Work closely with senior management and department heads to strengthen internal controls and ensure alignment with corporate objectives.
• Develop and maintain strong relationships with key internal and external stakeholders.
• Provide regular reports and updates to senior management on credit control performance, issues, and progress.

Skills and experience required

• Proven experience in a credit control or accounts receivable management role, ideally within the insurance industry or a related field.
• Strong leadership and people management skills with experience managing teams.
• In-depth understanding of credit control processes, procedures, and best practices.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across various functions and regions.
• Strong problem-solving skills, with the ability to resolve complex credit disputes.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with senior management and department heads to drive process improvements.
• Detail-oriented with a strong focus on accuracy and compliance.