regional sales operations manager (lifestyle fashion brand).

• One of the most recognisable brands globally.
• Focuses on enabling operational excellence and driving commercial success by implementing advanced tools, processes, and best practices for sales operations across the SEA region.

Regional Sales Operations Manager (Lifestyle Fashion Brand)

about the company

Our client is one of the most well-known brands globally, known for its commitment to quality, and style. With concrete plans for the future, its objective is to develop new business opportunities and boost its presence in the market. It is looking to build a team of passionate change-drivers who will work closely with the management team to bring the organisation to new heights, and to deliver strong, fast and sustainable growth in 2025.

key responsibilities:

• Digital Tool Implementation: Manage the deployment of digital sales tools across Southeast Asia (SEA), ensuring alignment with global and regional teams. Facilitate process transformation and oversee rollouts to new teams or customer groups.
• Stakeholder Collaboration: Serve as the central contact for consolidating and prioritizing requirements for system and process improvements. Plan customer onboarding phases in coordination with leadership and ensure timely communication.
• Promote Digital Solutions: Drive awareness and adoption of digital tools within sales teams, maintaining regular updates and progress reports for stakeholders and leadership.
• Training and Support: Provide comprehensive training and updates to internal teams on digital sales solutions. Act as a technical resource for troubleshooting and escalating issues to IT when needed.
• System and Content Management: Oversee backend systems and maintain data accuracy. Manage content updates on digital platforms, including marketing materials, service pages, seasonal content, and customer resources.
• End-to-End Testing: Conduct user acceptance testing for new features and ensure seamless integration with related systems in collaboration with IT and customer service teams.
• Seasonal Readiness: Ensure sales tools are fully prepared for each season by collaborating with marketing, sales, and IT on content, data, and timelines.
• Digital Engagement: Develop and execute an annual plan to enhance customer engagement with digital platforms. Coordinate campaigns and distribute newsletters to increase usage and drive revenue.
• Performance Reporting: Monitor and report on key sales and analytics metrics, identifying deviations and recommending adjustments to meet targets.

qualifications and experience:

• Proven experience in sales operations, customer service, or related fields with a focus on digital tools
• Prior experience in FMCG or Retail industries is essential.
• Strong project management capabilities and experience with digital transformation initiatives
• Technical proficiency and familiarity with IT systems and data management platforms
• Bachelor’s degree in Business, Marketing, or a relevant discipline is preferred
• Excellent collaboration and communication abilities

If you’re ready to take on a dynamic role and contribute to our brand’s growth, we’d love to hear from you! Apply today to be a part of our journey.

(EA: 94C3609/ R23112482)