Director of Service Delivery to lead the delivery of critical cloud and hybrid infrastructure services within Government Shared Services Centers. This is a strategic leadership position that requires deep technical expertise across cloud environments (AWS, Azure, etc.), hybrid infrastructures (including networking, on-prem servers, storage, and databases), advanced monitoring platforms (e.g., Dynatrace, Datadog), and a strong grasp of security best practices.
The ideal candidate will bring a proven history of success operating in complex government environments, ensuring high service availability, performance, and security. You will lead and develop high-performing teams, build strong relationships with government stakeholders, and continuously drive operational excellence.
about the manager/team
This is a people manager role
skills and experience required
- Decade of experience in IT service delivery, with a focus on cloud and hybrid infrastructures.
- At least 5 years in a leadership role managing service delivery teams.
- Deep technical expertise in:
- Cloud platforms (AWS, Azure, GCP)
- Hybrid infrastructure design and management
- Networking (LAN/WAN, firewalls, load balancers)
- On-premises servers and storage
- Databases (e.g., SQL Server, Oracle, PostgreSQL, NoSQL)
- Monitoring tools (e.g., CloudWatch, Azure Monitor, Dynatrace, Datadog, Prometheus, Grafana)
- Security best practices in cloud/hybrid environments
- Strong knowledge and application of ITIL or equivalent frameworks.
- Experience delivering services within Government Shared Services environments, with an understanding of relevant compliance and governance requirements.
- Exceptional leadership, communication, and stakeholder management skills.
- Proven ability to lead in high-pressure, complex environments.
- Strong analytical, problem-solving, and decision-making abilities.
- Experience managing operational budgets and allocating resources effectively.
To apply online please use the 'apply' function
(EA: 94C3609/ R1324990 )