about the company
Our organisation is exceptionally adept at providing digital infrastructure solutions to companies all around the world. Our worldwide reach and local expertise enable companies to successfully expand, scale, and safeguard their digital projects. Partner with us to explore exciting digital opportunities and innovative solutions, unlocking your potential for success.
about the job
We are currently looking for a Customer Engagement/Success Manager to join the team. In this role, you will be responsible for delivering exceptional service to our major key clients on a daily basis. You'll be the go-to person for day-to-day client operations, handling issues, managing queries, running engaging training sessions and delivering presentations.
about the manager/team
As part of a dynamic regional team, you will report directly to the Director of the division, a veteran in the industry with more than a decade of experience.
skills and experience required
You should come with minimally 3 years of experience in the industry (digital infrastructure, data centre etc). You should have strong customer management and stakeholder management experience, coupled with excellent presentation skills. This role requires mandarin speaking capabilities to deal with chinese speaking clients.
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